Return Policy

 

Effective Date: October 28, 2025

At Big League Food Company, we take pride in providing high-quality products and reliable service. To maintain product integrity and operational efficiency, the following return and credit policy applies to all wholesale customers:

1. Order Cancellations

  • Orders cancelled after 1:00 PM EST on the day prior to delivery are considered late cancellations and will incur a $50 return and restocking fee.
  • Orders already in transit or prepared for shipment cannot be cancelled and will be treated as a return (see section 3).

2. Reporting Returns

  • All return requests must be reported within 1 business day of delivery to ensure timely processing and verification to orders@bigleaguefoodcompany.com
  • Requests received beyond this window may not be eligible for credit.

3. Acceptable Return Reasons

We can only accept returns for the following reasons:

  • Product quality issues (e.g., damaged, spoiled, or defective items).
  • Incorrect product received (e.g., wrong item or quantity shipped).

Returns for reasons other than product quality - including customer ordering errors, overstock, or refusal at delivery - will be subject to a $50 return and restocking fee and must be pre-approved by our Customer Service team.

4. Product Condition Requirements

  • All products must be returned in original packaging, unopened, and in saleable condition, unless the return is due to a verified quality issue.
  • Perishable or temperature-sensitive products cannot be accepted for return unless verified defective or damaged at the time of delivery.

5. Credit & Reimbursement Process

  • Approved credits or reimbursements will be issued based on the original invoice amount, including applicable taxes.
  • Processing will occur within 5 business days of receiving and inspecting the returned product.
  • Credits will be applied to the customer’s account or refunded via the original payment method, as applicable.

6. Exceptions

  • Custom or special-order items are final sale and not eligible for return.
  • The company reserves the right to deny credit for returns that do not comply with this policy.